One model.
Endless views.
Describe your business once in DNA.
Operate it through various lenses.
Who reports to whom
How a loan moves through the team
Step by step — who does each part
Collect and verify borrower information, open a loan file, and confirm application completeness.
Review the borrower's credit profile, debt-to-income ratio, and collateral against current lending policy.
Prepare and execute closing documents, confirm borrower signatures, and satisfy outstanding conditions.
Release approved funds to the borrower's designated account and update loan status to active.
Each role's responsibilities — derived from the DNA. Click to expand.
Lending Manager
Owns the lending process end to end, setting credit policy and resolving escalations across the team.
Key Responsibilities
- Exception Review
Adjudicate loan applications that fall outside standard credit policy parameters, documenting rationale.
- Pipeline Management
Monitor active loan pipeline for SLA adherence, identify bottlenecks, and report on team throughput.
- Compliance Sign-off
Verify that each approved loan meets applicable regulatory and audit requirements before closing.
Loan Officer
Works directly with borrowers from initial application through to final funding, serving as the primary point of contact.
Key Responsibilities
- Intake Application
Collect and verify borrower information, open a loan file, and confirm application completeness.
- Collect Documents
Gather income verification, tax returns, and borrower ID to complete the application file.
- Applicant Communication
Keep borrowers informed of status, outstanding conditions, and next steps throughout the process.
Underwriter
Assesses credit risk and borrower eligibility, issuing approval recommendations based on policy and financials.
Key Responsibilities
- Run Credit Check
Pull the borrower's credit report and score to establish a baseline for the underwriting review.
- Underwrite Loan
Review the borrower's credit profile, debt-to-income ratio, and collateral against current lending policy.
- Risk Assessment
Evaluate collateral value, loan-to-value ratio, and market risk to complete the credit recommendation.
Closing Specialist
Executes closing documentation and disburses approved funds, ensuring regulatory compliance at every step.
Key Responsibilities
- Prepare Closing Documents
Assemble and review all required closing documents, ensuring accuracy before the signing appointment.
- Close Loan
Prepare and execute closing documents, confirm borrower signatures, and satisfy outstanding conditions.
- Disburse Funds
Release approved funds to the borrower's designated account and update loan status to active.
Operations Layer
Structure how your business runs — from meeting notes and process docs to executable flows your whole team can follow.
Collect
Pull in your existing docs, SOPs, and tribal knowledge from anywhere.
Structure
DNA Codes reads your content and writes a living spec — versioned, owned, always current.
Generate
Produce any artifact on demand — SOP docs, process flow diagrams, runbooks, and more.
Welcome email sent
Account setup call
Intro walkthrough
30-day check-in
| Process | Ops | Sales | Customer Success | Finance |
|---|---|---|---|---|
| Onboarding | A | C | R | I |
| Lead handoff | I | R | A | I |
| Monthly close | A | I | I | R |
| Vendor review | R | C | I | A |
Distribute
Push changes to every tool your team already uses — automatically kept in sync.
Bring order
to your ops.
Encode your processes. Give your team a single source of truth.